FAQ — Jig-Tik Product Support & Customer Help

What are Jig-Tik PE Foam 3D Brick Wallpapers made of?

Our wallpapers are made from high-quality environment-friendly PE foam that is lightweight, durable, water-resistant, and easy to clean.

Are your wallpapers removable?

Yes! Jig-Tik wallpapers come with a self-adhesive backing, making them easy to install and remove without damaging most surfaces

Can I apply the wallpaper on any surface?

Our wallpapers adhere best to smooth, clean, and dry surfaces such as painted walls, tiles, glass, wood, or metal.

Is it safe for children’s rooms?

Absolutely ✅ Our 3D foam brick wallpapers are non-toxic, odor-free, and soft to touch, making them safe for kids’ rooms and play areas.

How do I install Jig-Tik wallpapers?

Simply peel off the backing paper and stick it on the wall.
Make sure the surface is clean and dry before applying for the best results.

How do I clean the wallpaper?

Use a soft damp cloth to wipe it gently. Avoid harsh chemicals or abrasive scrubbing to maintain its texture and color.

How long will it take to receive my order?

Orders are usually delivered within 4–10 business days, depending on your location.
You’ll receive a tracking link once your order is shipped.

Do you offer free shipping?

We offer free shipping on orders above ₹399.
Shipping charges may apply for orders below this amount. Please check the final shipping details at checkout for the most accurate information.

What if I receive a damaged or defective product?

Please contact us within 48 hours of delivery with clear photos of the issue.
We’ll replace or refund the product as per our Refund & Returns Policy.

Can I return an item if I change my mind?

Wallpapers are non-returnable products. However, if your wallpaper is damaged during transit, we will offer a replacement or refund as per our policy. Other eligible products may be returned within 10 days of delivery, provided they are unused and in their original packaging.

How will I receive my refund?

Refunds are processed to your original payment method within 7–10 business days after we receive and inspect the returned product.
For orders paid via Cash on Delivery (COD), we will request your bank account details at the time of return to process the refund securely.

What payment methods do you accept?

We accept debit/credit cards, UPI, net banking, and digital wallets through secure payment gateways and we accept Cash on Delivery also.

How can I track my order?

Once your order is shipped, you’ll receive an email or SMS with a tracking number to check the status online.

Can I cancel or change my order after placing it?

You can cancel your order within 24 hours of purchase if it hasn’t been shipped yet. Once shipped, it cannot be canceled.

How can I contact Jig-Tik?

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Jig-Tik Customer Support

📧 Email: info@jig-tik.com
📞 Phone / WhatsApp: +91 7405511323
📍 Address: Shade No:- C-5, Anant Compound, Besides Rameshwar Car World, Yoginagar Society, Surat-395010, Gujarat, India

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