At Jig-Tik, we’re committed to delivering your orders quickly and safely. This Shipping Policy outlines how we handle order processing, shipping, delivery timelines, and related terms.
1. Order Processing Time
- All orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You’ll receive an email or SMS confirmation once your order has been shipped, including tracking details.
2. Shipping Coverage
- We currently ship across all over India.
- For remote or non-serviceable locations, we’ll contact you before processing the order to arrange an alternative or cancellation if needed.
3. Shipping Charges
We offer free shipping on orders above ₹399.
Shipping charges may apply for orders below this amount. Please check the final shipping details at checkout for the most accurate information.
4. Estimated Delivery Time
- Orders are usually delivered within 7–10 business days, depending on your location.
- Please note: delivery delays may occur due to courier issues, weather conditions, or unforeseen events beyond our control.
We always strive to ensure your products reach you as quickly as possible.
5. Tracking Your Order
Once your order is shipped:
- You’ll receive a tracking number via email or SMS.
- You can track your order status on our website or through the courier partner’s tracking page.
If you face any issues tracking your order, contact our support team for assistance.
6. Delayed or Lost Shipments
In rare cases where your shipment is delayed or lost:
- Please contact us within 7 days of the expected delivery date.
- We’ll coordinate with our courier partners to locate or replace your order promptly.
Jig-Tik is not responsible for delays caused by third-party courier services or incorrect shipping details provided by the customer.
7. Incorrect Shipping Information
- Please ensure your shipping address and contact details are accurate at checkout.
- We are not responsible for orders delivered to incorrect addresses due to customer errors.
- If you notice an error after placing your order, contact us immediately. We may be able to update the address before shipment.
8. Damaged Packages
If you receive a damaged parcel:
- Do not accept the delivery if the package appears tampered with.
- Take clear photos and contact us immediately at [info.jigtik@gmail.com] within 48 hours of delivery.
- We’ll investigate and arrange a replacement or refund as per our Refund & Returns Policy.
9. International Shipping (Optional)
If applicable:
We currently offer international shipping to selected countries. Shipping costs, delivery timelines, and customs duties may vary depending on your location. Customers are responsible for any applicable import duties or taxes.
10. Contact Us
For any shipping-related inquiries, please contact:
Jig-Tik Customer Support:
📧 Email: info.jigtik@gmail.com
📍 Address: NR. HIRA BAUG, VARACHHA ROAD, 5TH FLOOR, FLATB/503, SARGAM COMPLEX, Varachha Flyover, Varachha,
Surat, Surat, Gujarat, 395006
📞 Phone: +91 7405511323